moving

Christopher and Andrea Cacho's wedding picture was among the many possessions damaged when the Army moved them from Kentucky to Virginia.
Andrea Cacho

The Pentagon is planning to hire a single private company to oversee the moving process for military families. The current system is plagued by delays, lost shipments, theft, and a lack of accountability.

Movers unpack a van at Sarah Taranto's house in May 2017. Many of the Tarantos' possessions arrived damaged, while other had been stolen during the moving process.
Sarah Taranto

The average military family moves every two to three years. Their household goods are supposed to move with them, but that doesn’t always happen ... and some families say the military doesn't do much to help.